COMPLAINTS HANDLING PROCEDURES
Compare 360 considers customer satisfaction a major part of its mission. Accordingly, should you, as one of our esteemed customers, have any concerns or issues with any of our departments or in relation to any of the services rendered, you have a right to make a complaint which we will handle fairly, efficiently and with due diligence as per these complaints procedures.
Your complaint will be dealt with by the appropriate department within the company and we will provide you with a written response to your complaint, including the measures we will take (if required), within a reasonable time and without undue delay.
Within five business days after the day the complaint is received, we will provide a written acknowledgement of receipt. We will, within four weeks after the day the complaint is received, provide either a final response, or a written response explaining why we have not been able to resolve the complaint and indicating when we will contact you again regarding the complaint.
If you are unhappy with our service in any way, please contact Compare 360 by email at complaints@compare360.com, by phone via the hotline 81 444 360, or by postal mail addressed to Compare 360, Street 611, Brasilia, Baabda, P.O. Box 16-6515, Beirut, Lebanon. Please set out clearly the exact nature of your complaint and include your preferred contact details so we can respond efficiently.
If we are convinced that another authorized company is solely, jointly or partly responsible for your complaint, we will refer your complaint to the concerned company (if it is known to us) within five working days from receiving it and we will advise you simultaneously about the referral along with the contact details of the concerned company.
Compare 360 is committed to treating complaints seriously and using them to improve service quality. If you remain dissatisfied with our response after our final communication, you may request that we conduct an internal review of the handling of your complaint by contacting us again through the same channels above, clearly stating why you remain dissatisfied.
Compare 360
Street 611, Brasilia, Baabda
P.O. Box 16-6515, Beirut, Lebanon
T +961 5 956 080 ext 201
M +961 70 172 451
Website: Compare360.com
Complaints Email: complaints@compare360.com
Hotline: 81 444 360